Printwiz Email Config

[scott.filepro at gmail.com]

Hi all

I've been using printwiz for a long time now and for the most part I'm a
very happy customer, but now I'm having a bit of an issue. When sending
email SMTP setup going thru our ISP in this case mail.optusnet.au thru port
25, this works as expected but we have issues with some emails not being
delivered. This is because (DKIM) the account we are sending from is our
website accounts dept email eg. (accounts at abcdomain.com.au) and the sending
smtp are different (mail.optusnet.au), therefor some mail servers don't like
it as its seen as in-valid because the sender & mail host are different, and
this also causes a lower score for spam filtering, and some major servers
are just rejecting as a non-valid email sender.

I want it to send from our webserver, but if I use the SMTP as
mail.abcdomain.com.au port 587 ( Non-SSL) but uses username/password. 
Using Print Wizard ver 4.2.0.87 and yes, I've triple check
username/password, and before someone asks, Yes the account is working
perfect from phones, tablets, & computers.

TESTING 
Print Wizard ver 4.2.0.87
Using edit settings > email setup> Test email

I get :-
(non-SSL) port 587 with authorisation (sending email to itself -
accounts@******.com.au )

Email test failed with status :SMTP send failed Debug: Processing email with
no attachments Server is mail.******.com.au, port 587 Authenticating user
accounts@******.com.au Connected successfully to host mail.******.com.au
SMTP failure: Socket Error # 10053: Software caused connection abort.

(non-SSL) port 587 with authorisation (sending email -
abc at different.email.com.au )

Email test failed with status :SMTP send failed Debug: Processing email with
no attachments Server is mail.******.com.au, port 587 Authenticating user
accounts@******.com.au Connected successfully to host mail.******.com.au
SMTP failure: Connection Closed Gracefully.


When I change the port to 465 (SSL) with authorisation & SSL/TLS
Program just hangs. still waiting ..


This problem is highlighted in the instance for the laptop as it's
connection can be anywhere. (any ISP, hotel connection, or 5g from a telco).

TESTING ATTEMPTS:

Ive now setup 3 different email/domain with different Webhosting providers
on different servers with much the same results.


In doing some testing I can send when I when I setup an email gateway like
sendgrid. This is where I can setup a remote mail exchange, printwiz
connects to sendgrid server, and then send via them.. But this fails at the
heart of my issue, as in to send the email from our own mail server so as
the DKIM show it coming from the same smtp server as the email sender and
bonus points as SSL secure.

It seems as if it's a bug in the code. The program seems to work from a
non-secure & non-authenticated user perfectly. But ask it to use SSL or 

I'm looking for advice from the community to see if anyone has had this
issue before? 

And Yes, I've asked the program makers " I'll see what I can do, but it'll
be chargeable at $150 per hour " but before going down the road of paying
for the makers to fix their own product.


Thanks 

Scott Smith


Systems Manager 
0412 984 982





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