Printwiz Email Config

[SCott Smith]

Hi all

 

I've been using printwiz for a long time now and for the most part I’m a very happy customer, but now I’m having a bit of an issue. When sending email SMTP setup going thru our ISP in this case mail.optusnet.au thru port 25, this works as expected but we have issues with some emails not being delivered. This is because (DKIM) the account we are sending from is our website accounts dept email eg. (accounts at abcdomain.com.au <mailto:accounts at abcdomain.com.au> ) and the sending smtp are different (mail.optusnet.au), therefor some mail servers don’t like it as its seen as in-valid because the sender & mail host are different, and this also causes a lower score for spam filtering, and some major servers are just rejecting as a non-valid email sender.

 

I want it to send from our webserver, but if I use the SMTP as mail.abcdomain.com.au port 587 ( Non-SSL) but uses username/password. 

Using Print Wizard ver 4.2.0.87 and yes, I've triple check username/password, and before someone asks, Yes the account is working perfect from phones, tablets, & computers.

 

TESTING 

Print Wizard ver 4.2.0.87

Using edit settings > email setup> Test email

 

I get :-

(non-SSL) port 587 with authorisation (sending email to itself - accounts@******.com.au <mailto:accounts@******.com.au>  )

 

Email test failed with status :SMTP send failed Debug: Processing email with no attachments Server is mail.******.com.au, port 587 Authenticating user accounts@******.com.au <mailto:accounts@******.com.au>  Connected successfully to host mail.******.com.au SMTP failure: Socket Error # 10053: Software caused connection abort.

 

(non-SSL) port 587 with authorisation (sending email - abc at different.email.com.au <mailto:abc at different.email.com.au>  )

 

Email test failed with status :SMTP send failed Debug: Processing email with no attachments Server is mail.******.com.au, port 587 Authenticating user accounts@******.com.au <mailto:accounts@******.com.au>  Connected successfully to host mail.******.com.au SMTP failure: Connection Closed Gracefully.

 

 

When I change the port to 465 (SSL) with authorisation & SSL/TLS

Program just hangs… still waiting ….

 

 

This problem is highlighted in the instance for the laptop as it's connection can be anywhere. (any ISP, hotel connection, or 5g from a telco).

 

TESTING ATTEMPTS:

 

Ive now setup 3 different email/domain with different Webhosting providers on different servers with much the same results.

 

 

In doing some testing I can send when I when I setup an email gateway like sendgrid. This is where I can setup a remote mail exchange, printwiz connects to sendgrid server, and then send via them…. But this fails at the heart of my issue, as in to send the email from our own mail server so as the DKIM show it coming from the same smtp server as the email sender and bonus points as SSL secure.

 

It seems as if it’s a bug in the code. The program seems to work from a non-secure & non-authenticated user perfectly. But ask it to use SSL or 

 

I’m looking for advice from the community to see if anyone has had this issue before? 

 

And Yes, I’ve asked the program makers “ I'll see what I can do, but it'll be chargeable at $150 per hour ” but before going down the road of paying for the makers to fix their own product.

 

 

Thanks 

 

Scott Smith

 

 

Systems Manager 

0412 984 982

 

 

 

 



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