License issue

[Kenneth Brody]

On 5/19/2012 2:33 PM, Dennis Diller wrote:
>
>> At the present time our network is down because of this situation with
>> filepro. When the 6th user logs in and attempts to run rclerk (inquire
>> up date add) that user gets the error message (user count error). Then
>> the users that are already log in when they exit from Rclerk (Inquire
>> update Add) They get a blue screen and are lock out and cant log back
>> in. the same with the other users.

As I said, something is "broken" with your configuration.  When the 6th user
attempts to start filePro, they should get the "too many users" error, but
this should have no effect on any other user on the system.

What version of filePro are you running?

Are you using the license manager?

>> If the same person on the same pc on the same network with the same IP
>> address logs into the server with the same user id and attempts to open
>> 6 sessions of filepro Rclerk on  the 6th time the situation will happen
>> again. This should be counted as 1 user, filepro should be able to
>> determine this and count it as 1,

There is no way for filePro to know that the 6 separate logins are actually
one person.

[...]
>> I just wish that our server wouldn't go down just because we log in
>> for the 6th time  especially when only 2 people are using Rclerk When
>> we were on SCO 5 user license it limited us from logging in more then
>> 5.

I am not aware of anyone else having this issue.

>> I personally  have been on a Verizon card lost connection log back in
>> and encounter this because I did not log out properly and filepro
>> thinks I'm still log in.

My guess is it's not that filePro "thinks" you're still logged in. 
Typically in those situations, you *are* still logged in.  (Type "who" and 
you'll see your other login is still there.)  There's not much filePro can 
do, given that there is no difference from the app side between this and you 
taking a lunch break.

[...]

-- 
Kenneth Brody