License issue

[Dennis Diller]

--------------------------------------------------
From: "Dennis Diller" <dendil at electricalusa.com>
Sent: Saturday, May 19, 2012 1:53 PM
To: "Kenneth Brody" <kenbrody at spamcop.net>
Subject: Re: License issue

> At the present time our network is down because of this situation with 
> filepro. When the 6th user logs in and attempts to run rclerk (inquire up 
> date add)
> that user gets the error message (user count error). Then the users that 
> are already log in when they exit from Rclerk (Inquire update Add) They 
> get a blue screen
    and are lock out and cant log back in. the same with the other users.
>
> If the same person on the same pc on the same network with the same IP 
> address logs into the server with the same user id and attempts to
     open 6 sessions of filepro Rclerk on  the 6th time the situation will 
happen again.
> This should be counted as 1 user, filepro should be able to determine this 
> and count it as 1, The user may have 5 screens that he can view but he can 
> only work
    on one processing at a time.

 So in order to correct this problem
> we need to purchase addition license so we can log in more then once. . 
> But this is a different matter.
>
> I just wish that our server wouldn't go down just because we log in for 
> the 6th time  especially when only 2 people are using Rclerk When we were 
> on SCO 5 user license it limited us from logging in more then 5.
>
> I personally  have been on a Verizon card lost connection log back in and 
> encounter this because I did not
> log out properly and filepro thinks I'm still log in. Then we go over the 
> user count.
> Denny
>
>
>
>
> --------------------------------------------------
> From: "Kenneth Brody" <kenbrody at spamcop.net>
> Sent: Saturday, May 19, 2012 1:03 PM
> To: "Dennis Diller" <dendil at electricalusa.com>
> Cc: <filepro-list at lists.celestial.com>
> Subject: Re: License issue
>
>> On 5/19/2012 9:29 AM, Dennis Diller wrote:
>>>
>>> I have a 5 user license of Filepro  Linux version 5.6 and if I go over
>>> the user count filepro locks up, the user loging on gets the error
>>> message over user count. then all remaining user that are log on gets
>>> lock out and we have to reboot the server to get filepro working again.
>>
>> That makes no sense.  When filePro gives the 6th user a "too many users"
>> error, it should have no effect on the 5 existing users, nor should it 
>> cause
>> anything to lock up.  And I've never seen filePro lock up the system,
>> requiring a reboot to clear[1].
>>
>> What, exactly, is the user doing when he gets the error?  What is the 
>> exact error?  What, exactly, are the other 5 users doing when they "lock 
>> up"?
>>
>>> I don't understand why the use count isn't counted by the user id or the
>>> machine or IP address.
>>
>> Because nothing stops 20 people from logging in with the same ID from the 
>> same IP address or through a NAT.
>>
>> And that would have no effect on your issue, anyway.
>>
>>> I have a singe user word and can open is many documents I can only work
>>> on 1 at a time.
>>
>> Huh?
>>
>> [...]
>>
>> [1] Well, I have seen filePro run into an O/S bug, which would lock of 
>> the
>> process so hard that "kill -9" didn't kill it.  And another time when a 
>> filePro bug triggered an O/S bug which caused a kernel panic.  But these 
>> were both O/S bugs which meant a reboot was required to clear the 
>> problem.
>>
>> -- 
>> Kenneth Brody
>>
>>
>>
>> -----
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>>