Proper bug reporting and support communication (Was Re: Why?)

[Kenneth Brody]

William Randall wrote:
[...]
> Unless this particular problem is data related, you do not have to send
> files but you do have send enough information for them to duplicate the
> problem.   You said you are calling this from AUTO processing that if you
> don't call it from there it works.  Does that mean that if you call it from
> @ONCE in the PRC.<OUTPUT> it works correctly?

And if that does work correctly, what happens if you strip the auto
table down to just the CALL statement?  If that works, then it's again
not a simple "call this from automatic and it will crash", but rather
"call this from my particular automatic table and it will crash".  In
that case, without seeing your particular automatic, it can't be
duplicated.

[...]
> IMPORTANT:  Sending files to fpsupport does not mean you have to send a ton
> of stuff.  Strip things down.  What is that data being populated in those
> fields?  Have you tried this selecting only one record?  There are still so
> many things that we do not know.  You posted the code but you never told us
> what the data was.
> 
> LAST IMPORTANT THING:  You obviously want it fixed or you wouldn't have
> posted it here in hopes of getting a fix.  ????

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| Kenneth J. Brody        | www.hvcomputer.com |                             |
| kenbrody at spamcop.net | www.fptech.com     | #include <std_disclaimer.h> |
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