Proper bug reporting and support communication (Was Re: Why?)

[Kenneth Brody]

George Simon wrote:
> 
> Bill, I did send the report to fp support, but if I have to send the files,
> it is not going to happen.  Too many to send.

Since all you have sent is snippets of code that do not cause the crash,
there is no way to duplicate it, and so there is no way to fix it.

> Like I said, I don't really need a fix for this problem and I was only
> mentioning it in case it was something easy for you guys to fix.

Since it can't be duplicated, no one can say how "easy" it is to fix.

> I've provided as much information as I can.

I haven't seen anything close to being sufficient information.

> It only happens when the table
> is called from automatic processing.  It should be pretty simple to test.

Without the rest of your processing, it's not crashing for anyone else
who has tried it.

> If it doesn't happen to you guys or anyone else, then it must be something
> particular to my system.

Or something in one of the possibly thousands of lines of code that you
haven't supplied.  Since you aren't willing to send fpsupport the files,
there is no way for anyone to know.

>  Like I said, no biggie for me because I can call
> that table from elsewhere and there is no problem.

-- 
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| Kenneth J. Brody        | www.hvcomputer.com |                             |
| kenbrody at spamcop.net | www.fptech.com     | #include <std_disclaimer.h> |
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