OT: To connect or not to connect, here is the question

[Brian K. White]

Not only is the answer no, it would be a failure of trust to all your 
other clients if you allow anyone but yourself to install or operate 
anything on your machine but you.

Customer B will have some choice words if they knew that you allowed 
Customer C to assume any control or even merely visibility into your 
machine, which has touched theirs in the past and will again in the future.

Their need to secure their own machines does not grant them any right to 
your machine, even though your machine will touch theirs.

The most they can require is they ship you hardware, or better yet, they 
supply a remote desktop. They can put whatever they want onto their 
laptop or the remote desktop, but your own machine used to access the 
remote desktop remains yours.

And really even shipping you a laptop is a burden you should charge more 
for. It's extra junk you have to find a spot for, not connected to your 
normal screens etc without hassle, and the biggest pain in the neck, you 
should ideally not allow that laptop to touch your own lan, it should 
only access a seperate guest vlan. That's all kind of a pain.

I suggest a remote desktop, either one they provide themselves, or the 
supply from a 3rd party service, or you get from a 3rd party service and 
add it to their bill.

That last option is the most accomodating to them so you  remain a 
cooperative/constructive vendor.

-- 
bkw

On 3/15/24 15:53, Jose Lerebours via Filepro-list wrote:
> So, given that 99.99% of the members here are consultants / self 
> employed developers, I am posting this question to you all
>
> Scenario:
> New prospective customer wants me to care for their filePro 
> application. They have a 3rd party serving/hosting their windows 
> infrastructure.
>
> Requirements:
> 3rd party company wants to install a security application whereby they 
> can remotely manage my computer and maintain patches/antivirus as if 
> my computer were one of their own.
>
>
> My answer:
> That is not gonna happen - If you want to do that, send me a laptop 
> and I will use it exclusively for your needs.
>
>
> I later got a call from Admin company owner whom explained that they 
> did not need access to my computer, but if I could install an 
> antivirus program they will provide it for me to install
> and all should be fine ... I agreed to install the software only to 
> receive a link to download and install the point to point 
> monitoring/connection program (ESET) which in turn opens the computer
> to be managed remotely.
>
> I have never have anyone make such a request from me - Is this a 
> unique or not so unique situation?  What say you?
>
>
> Regards,
>
>
>
> Jose Lerebours
> https://www.asisuites.com
>
>
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