report not printing

[scooter6 at gmail.com]

Nancy,

Thanks for your reply
We have agents that run credit cards and if they have the consumers account
still on their screen once they've saved the record then it will lock up
when the report runs
It runs at a specific time so we balance to our merchant batch for the day
so I don't really have the choice to change that
I used to do this job when our bookkeeper was out sick etc and even if
there was a record locked I never encountered where the report wouldn't
print when the record finally became free
Seems to me since the print command is at the end and the processing can't
finish if a record is locked, the report should still print when the
processing finishes
I'm more confused why the report doesn't print when the record becomes
unlocked and processing completes- and it doesn't not print all the time,
just seems intermittent


On Tue, Jan 28, 2020 at 5:07 PM Nancy Palmquist via Filepro-list <
filepro-list at lists.celestial.com> wrote:

> Scott,
>
> That is always a problem.  One solution is to try to train the employees
> but that never works 100%.
>
> Another is to move the user or report to another place.  This is a bit
> of work but something has to happen differently.
>
> It is possible to skip locked records - I believe these is a environment
> variable for that.  But that will omit the data the user might be
> sitting on.
>
> Is the user in the file running the report or just locking a record in
> that file?
>
> You said cron job so I am guessing a Linux/Unix but if it is Windows I
> always setup my scheduled tasks to abort after XX hours and then you do
> not get output.  I hate them hanging around.  On Linus/Unix I am not
> sure you have that option.
>
> Let me give you a data entry situation that works for me.  I have 50
> users that are ordering things from a file.  Instead of having them
> running around in that file, they are in a work file that holds no
> data.  The file has just a few bits of data, and it pulls in everything
> else then writes it all back.  This keeps everyone out of the way so the
> main file is not so busy.
>
> This has worked well.  You can manage reports along the same line, if
> you are able to do lookups and process the data from there to print.
> Complex selections and sorts might be an issue but it depends on the
> report.
>
> Nancy
>
>
>
> On 1/21/2020 1:34 PM, scooter6--- via Filepro-list wrote:
> > We have an automated (cron job) report that runs M-F at 5:15pm
> >
> > Unfortunately there can be users in the file this report generates from
> and
> > thus the report can't finish - when this happens, sometimes the report
> > doesn't print at all once the record becomes unlocked
> > I can see that the job finished it just doesn't print (sometimes)
> >
> > Is there a filepro or printer setting than can be adjusted to make sure
> the
> > report prints once the record is unlocked
> > This hasn't ever really been an issue until recently for some reason -
> > nothing in the actual report/job has changed at all
> >
> > thanks
> > Scott
> > PDM
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> --
> Nancy Palmquist         MOS & filePro Training Available
> Virtual Software Systems    Web Based Training and Consulting
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