Help on Printer problem

[Richard Hane]

Good morning list,

Although I have been retired for over 3 years, I still get calls on filePro issues. And now a new one.

We have fpodbc 5.0.13, 16 user network version a Windows network.  We have about 9 printers on the system all HPs.  Most of these are HP-P1606dn.  We use fp printer definition HP-2100.  This has worked for over 15 years.

For some reason they decided to replace 2 of those printers with HP402DN.  All they did was unplug the old printers and plug in the new ones.  Now they get no response on the new printers.  I don't believe they get any error messages from fp or windows either.

Is there another printer type we should be using in filepro?  Anyone other suggestions welcome.

Thank you in advance,
Rick Hane