Bsackup software for Windows server

[Fairlight]

> On 01/10/2018 09:00 PM, Richard Kreiss wrote:
> >Mark was just stating his opinion and what "HE" has run into in testing
> >various backup options.  Keep in mind that this is his opinion.

No.  My word is gospel truth.  All hail the Ori!

> >One of my clients is using Barracuda (he didn't say if it was one of their
> >appliances or just their software.  My client also suggested hiring a
> >company to do the installation and configuration.  That is not a simple
> >solution. For the client I am researching for,  Barracuda would be overkill.

I have been -far- less than impressed with Barracuda products and support
at one of my clients.  Having spent something like three hours with our
network engineer, my contact, me, and apparently Barracuda's head support
engineer (and I believe one subordinate) for a WAF, I can say that their
support team is not what I consider knowledgeable.  Given the product
design, and how you have to bend over backwards to try to get simple things
to work, I don't trust their engineering team either.

In my opinion, they're lazy, and they want to take the easy way out because
it's convenient.  We were putting in that WAF, which was supposed to
load balance to the web servers.  At one point, after we told them they
-needed- to get the source IP#s visible to our internal web servers, they
didn't even want to try their own client impersonation, calling it a "last
resort".  I had to explain to the guy about three times why this was not
going to happen.  (It should have been obvious the first time, when I
told him we'd need to track down every place we're using $REMOTE_ADDR,
throughout God knows how many places, some of them in canned software.)
Oh...their 'solution', so this makes sense, was to stuff the -actual-
source address inside a non-standard HTTP header.  When you have a 15 year
old application suite, changing from a standard $REMOTE_ADDR to checking
some obsure thing throughout the entire architecture is not a trivial
matter.  It was truly staggering to see what amateurs their 'best' were.
That wasn't the only call on the issue, either.  There were at least two
attempts to which I was party.  I believe there were more conversations
with the network engineer, without my involvement.  It was just tragic.
Well, it was also infuriatingly painful...

They never could get the WAF to work properly.  It was a $10k piece of
gear, and it was useless in the end.  Presumably returned (not my
business).

It's since been replaced with some other Barracuda piece of gear, a pure
load balancer, as I understand it.  Apparently my contact is happy with
this one so far (it's only been in for four days), which is what mattters.

However, given the 'support' experience, the amount of back-talk (in
thickly accented Indian, no less...I was holding my Kershaw Cryo between
my phone and my ear, just to understand half of what he was saying) with
the vendor telling us how we should be doing things when we've clearly
explained our needs, and the failure to make a $10k solution work properly,
I am permanently soured on them.  If it had been my company, I'd have taken
my business elsewhere after that attempt.  I've dropped vendors for less.

YMMV.  Caveat emptor.

mark->
-- 
Audio panton, cogito singularis.