File specs?

[Stanley - stanlyn.com]

Hi Mark,

Your points as outlined here are "spot on" and I couldn't agree more.

Stanley



-----Original Message-----
From: Filepro-list
[mailto:filepro-list-bounces+stanley=stanlyn.com at lists.celestial.com] On
Behalf Of Fairlight via Filepro-list
Sent: Tuesday, August 30, 2016 9:30 PM
To: filepro-list at lists.celestial.com
Subject: Re: File specs?

On Tue, Aug 30, 2016 at 09:11:33PM -0400, Kenneth Brody thus spoke:
> (Regardless, I'm pretty sure that the announcement from fPTech about 
> the new website included something about contacting fPTech about any 
> broken and/or missing links.)

I wouldn't know.  I auto-archived the marketing stuff that went out a while
ago, due to lack of time to read non-essentials lately.  I've been giving
marketing a pass lately from vendors from which I -do- frequently purchase.

The point should be self-evident that a site designer is responsible for the
functionality of their own site.  Apparently it's not so self-evident to
some people.  If I -were- a direct customer, I surely would -not- expect to
be be treated as a beta tester for my vendor's website.  Farming out the job
to your customers and community is flat-out disrespectful of their time and
goodwill, IMNSHO.  Why is your site redesign supposed to be your audience's
problem?  Any decent marketing person in this industry should know that is
-not- the way to approach one's user base.  Any given company is supposed to
be there to serve their customer's needs, not the other way around.

As it is, after investigating it, it's clearly been re-categorised as
customer-only access, missing individual file specs or not.  That's a
mistake.  You're shutting out integrators.  That's an excellent way to stem
growth and shoot yourself in the foot, forest-for-the-trees style.  I've
come to expect nothing less, but it's not in my nature to just let it go
without at least trying to get someone to see sense.

mark->
--
Audio panton, cogito singularis.
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