records not locking?

[scooter6 at gmail.com]

it's quite a big input prc table but basically it's a bunch of screens with
dummy fields that pulls up the records from this main file.....
I just can't understand why all of a sudden this is an issue and allows
this? I can't think it has to do with switching out the OS drives since I
didn't touch the filePro data
Could this be a permissions issue of any kind?


On Wed, Apr 16, 2014 at 11:07 AM, Kenneth Brody <kenbrody at spamcop.net>wrote:

> On 4/16/2014 10:25 AM, scooter6 at gmail.com wrote:
>
>> Well this uses rclerk and we've never in the past (to my knowledge) been
>> able to access the same record in this rclerk program....
>> If I have the record 'directly' in update mode, and try to post a payment
>> to it, then I get that message 'Record is being updated - access denied'
>> But I'm pretty shocked to see suddenly in this program two people can have
>> the same record up at the same time and can make changes to it ,
>> etc....but
>> I do notice that if I'm the 2nd person to access it, and I make changes to
>> it, it doesn't actually update the record? But if you're the first person
>> to have it pulled up, those changes will take effect.....
>> Very strange....I have double checked that all my lookups to this main
>> customer file are 'protected' - I thought by doing that, you avoided this
>> type scenario?
>> Am I wrong on that?
>>
> [...]
>
> Since you're apparently dealing with lookup, rather than the main file,
> can you please describe the processing steps you use to update that lookup
> record?
>
> Can you try a simplified prc which does just those steps?  Does it still
> allow two people in at the same time?  If so, contact fpsupport and arrange
> to send them files.
>
> --
> Kenneth Brody
>
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