records not locking?

[Kenneth Brody]

On 4/16/2014 10:25 AM, scooter6 at gmail.com wrote:
> Well this uses rclerk and we've never in the past (to my knowledge) been
> able to access the same record in this rclerk program....
> If I have the record 'directly' in update mode, and try to post a payment
> to it, then I get that message 'Record is being updated - access denied'
> But I'm pretty shocked to see suddenly in this program two people can have
> the same record up at the same time and can make changes to it , etc....but
> I do notice that if I'm the 2nd person to access it, and I make changes to
> it, it doesn't actually update the record? But if you're the first person
> to have it pulled up, those changes will take effect.....
> Very strange....I have double checked that all my lookups to this main
> customer file are 'protected' - I thought by doing that, you avoided this
> type scenario?
> Am I wrong on that?
[...]

Since you're apparently dealing with lookup, rather than the main file, can 
you please describe the processing steps you use to update that lookup record?

Can you try a simplified prc which does just those steps?  Does it still 
allow two people in at the same time?  If so, contact fpsupport and arrange 
to send them files.

-- 
Kenneth Brody