Lack of info when asking for help (was Re: conversion of data for filePro?)

[Kenneth Brody]

On 9/21/2012 12:32 PM, Mike Schwartz wrote:
>> Or is it a banner day for people not posting enough details in their
> question?
>> :-)
>>
>> Jeff Harrison
>
>        Just be thankful you're not on a school district helpdesk system or
> you would have help tickets like this, just from this week :
[...]

What about the time Laura had a client who refused to give any more 
information than "I can't print"?  Numerous request for more information 
were met with "I can't print.  Fix it."

After traveling over an hour to get on site (client paid for travel time), 
and trying numerous diagnostics (everything Laura tried printed just fine), 
and numerous "Can you show me?" / "I can't print.  Just fix it." exchanges, 
the client *finally* takes time to show Laura the problem.

Boots up computer.  Starts Windows.  Starts WordPerfect.  Loads document. 
Moves the mouse around, in an attempt to click the "print" button, to no 
avail.  Tells Laura, "See?  I can't print."

Turns out the mouse had a bent pin and wasn't connected correctly.

Yup... "mouse is broken" gets reported as "I can't print".

-- 
Kenneth Brody