Help - our system (fp) just went down

[Scott Nelson]

I have noticed that several AV programs pick on p.exe as a bug, and have 
had to add to the exclusion or ignore list.




On 1/27/2011 10:29 AM, Chris Sellitto wrote:
> On 1/26/2011 5:31 PM, Richard Hane wrote:
>> Thanks Mark,
>>
>> P.exe was missing.  I wish I knew who or what deleted it.  However, I went to
>> one of my nightly backuos and was able to restore. Now all is working again.
> [...]
>
> Which begs the question "what else was deleted?"
>
> If possible, compare a list of files from the backup to the ones on the system,
> and see if anything else went AWOL.
>
> -- Kenneth Brody
>
> Thanks Ken,
>
> That's a very good idea I had not thought of and will look at later today.
>
> For those that mentioned antivirus software, you might be on the right track. 
> We use Kaspersky which is very good but tends to try and take over a system it
> is on.  I know I had to add rclerk abd rreport to their safe programs list.  If
> you didn't the system would just drag.  This isn't an fp situation as I had to
> do the same thing for Excel.
>
> Again thanks to all who responded so quickly.
>
> Rick Hane
>
> -------------------------------------------------------------------
>
> Rick,
>
> Yes, I would say with almost 100% certainty, that it is your antivirus software.
> we had a similar issue with a few of our field reps missing the P.EXE file from
> the root of their hard drive.  I couldn't figure it out until I logged on remotely
> to one of their laptops, and noticed an antivirus program that was not installed
> by our company.  It was viewing it as a threat, and the action it was taking was to
> delete it.  We restored the P.EXE file, uninstalled the antivirus, and resolved our issues.
>
> Chris Sellitto
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