Help - our system (fp) just went down

[Chris Sellitto]

On 1/26/2011 5:31 PM, Richard Hane wrote:
> Thanks Mark,
> 
> P.exe was missing.  I wish I knew who or what deleted it.  However, I went to
> one of my nightly backuos and was able to restore. Now all is working again.
[...]

Which begs the question "what else was deleted?"

If possible, compare a list of files from the backup to the ones on the system, 
and see if anything else went AWOL.

-- Kenneth Brody

Thanks Ken,

That's a very good idea I had not thought of and will look at later today.

For those that mentioned antivirus software, you might be on the right track.  
We use Kaspersky which is very good but tends to try and take over a system it 
is on.  I know I had to add rclerk abd rreport to their safe programs list.  If 
you didn't the system would just drag.  This isn't an fp situation as I had to 
do the same thing for Excel.

Again thanks to all who responded so quickly.

Rick Hane

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Rick,

Yes, I would say with almost 100% certainty, that it is your antivirus software.  
we had a similar issue with a few of our field reps missing the P.EXE file from
the root of their hard drive.  I couldn't figure it out until I logged on remotely
to one of their laptops, and noticed an antivirus program that was not installed
by our company.  It was viewing it as a threat, and the action it was taking was to
delete it.  We restored the P.EXE file, uninstalled the antivirus, and resolved our issues.

Chris Sellitto