Favorite remote support utilities -- RE: Filepro-list

[Steve Parker]

Message: 7
Date: Thu, 2 Sep 2010 01:21:33 -0400
From: Fairlight <fairlite at fairlite.com>
Subject: Re: Favorite remote support utilities --  RE: Filepro-list
	Digest,	Vol 79, Issue 47
To: filepro-list at lists.celestial.com
Message-ID: <20100902012133.A7703 at iglou.com>
Content-Type: text/plain; charset=us-ascii

On Thu, Sep 02, 2010 at 12:54:53AM -0400, Steve Parker may or may not have
proven themselves an utter git by pronouncing:
> I have been using GotoAssist (GotoAssist.com) for a few years now for
> clients not on one of our firewalls who needs remote support.
> 
> It IS NOT free, but not terribly expensive either. Unlike many I have
tried,
> including VNC, it is very responsive and even when a connection starts to
> fail, it merely times out, hangs on, and rarely drops the connection,
> resuming once the "noisy" line starts working again.
> 
> And it does support easy reboots and reboots to "safe" mode!!

I love the way they tout 128-bit AES as industry standard, when most places
are moving to 256-bit, if they haven't already.  Plus, you still have the
man in the middle--no matter their disclaimer about never storing
unencrypted data on their servers.  Sure...they could be storing it
encrypted.  :/

And the PRICE!  You call this not terribly expensive?  The -express-
version is $70/mo, or $660/yr.  I got my solution for $250 and never have
to pay another cent if I don't want to go for upgrades after my year is
up--and can keep using my latest current version indefinitely.

Oi.  That's not what I'd call inexpensive.  Sure, it lets you do 8 users at
once.  Show me the person that's connected to 8 clients at once and doing
justice to any of them.  It's bad enough with one client at a time and my
own local five windows, one of which has 9 tabs, another which has 10
terminal sessions.  :)

I find myself wondering what you consider an "inexpensive" server.  :)))

mark->
-- 
Audio panton, cogito singularis.


------------------------------
Mark,

I signed up with GoToAssist when it was first in development, as a "free"
beta tester. I still get their discount. As such, a "one day pass" (defined
as the current time until midnight the following day) is less than $7. If I
were using it more frequently, as I did for a while, $48 / mo is still a lot
but not unaffordable. Plus it does have an "always ready" mode that I have
not used, but hesitate to use for security's sake, especially within a
network!

Most of my remote connectivity is through firewalls (fortigates) using their
VPN Client. Unlike many firewalls, this one scans all traffic rather than
just opening up a hole. From there I launch RDP.

But I will be testing several of the other member's suggestions! I do still
like "free" when it works well!!

Steve
ABC Computing Services



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