filepro & 64 bit os

[Richard Kreiss]

My client called me early this evening with the solution to his problem.

As Ernie advised and other suggested, the culprit was Norton anti-virus.
The is apparently a setting to scan all writes to network drives.  Once this
setting was turned off, filepro ran normally.

This, for the most part, is not a problem as they have other protections in
place to monitor both incoming and outgoing traffic.

Hope this may help some of you to configure Norton Av at client sites where
they are having problems without having to disable it completely.


Richard Kreiss
GCC Consulting
rkreiss at gccconsulting.net
  



> -----Original Message-----
> From: filepro-list-bounces+rkreiss=verizon.net at lists.celestial.com
[mailto:filepro-
> list-bounces+rkreiss=verizon.net at lists.celestial.com] On Behalf Of Richard
> Kreiss
> Sent: Thursday, January 07, 2010 3:58 PM
> To: 'Kenneth Brody'
> Cc: 'filePro List'
> Subject: RE: filepro & 64 bit os
> 
> 
> 
> > -----Original Message-----
> > From: Kenneth Brody [mailto:kenbrody at spamcop.net]
> > Sent: Thursday, January 07, 2010 3:45 PM
> > To: rkreiss at gccconsulting.net
> > Cc: 'filePro List'
> > Subject: Re: filepro & 64 bit os
> >
> > On 1/7/2010 3:33 PM, Richard Kreiss wrote:
> > > One of my clients is having a problem with speed.
> > >
> > > Windows Server 2008 64 bit quad processor.  Workstations Win xp pro 32
> bit.
> > >
> > > Problem: Exit a menu option, take 12 seconds to get to menu on local
> network
> > > even when connected through a gigabit port.
> > >
> > > When connected through terminal server, exiting back is normal.
> > >
> > > Has anyone seen this problem when running 64 bit server OS?
> > >
> > > Any suggestions as to what might cause this problem.
> >
> > Sounds like a network issue, since running it on the server itself works
> fine.
> >
> > How is the speed entering the program, and running the program itself?
> >
> > Is it only exiting that's the problem?
> >
> > If you run from the command prompt, is it still slow exiting the
program?
> > (ie: is the problem exiting the program, or returning to the menu?)
> >
> > --
> > Kenneth Brody
> 
> Ken,
> 
> The first thing that is run is a login program executed from a batch file.
> Once the user has been verified, the primary menu is called.  This program
> seems to run fairly quickly.
> 
> Once a menu is selected and an option taken, the program are slow to load
> and very slow to exit back to the menu.
> 
> As I replied to Ernie, they just turned off Norton AV and fp is running
> faster.  I had previously asked them about any AV program they might be
> running and was always told that this wasn't the cause.  Apparently it is.
> 
> They are contacting their system people about reconfiguring Norton to
ignore
> filePro.
> 
> Richard
> 
> 
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