Odd happening

[Richard Kreiss]

Top Post:

Bruce.

Client went in to create an ASN for an order that was shipped.  When she
entered the po #, she received an error message that the order could not be
found.

She then went in to the edi order file to check for the details and they
were not there.  She next went into the A/R file and noted that a number of
edi invoices and manual billed invoices which had been created and sent were
missing.

She reprinted an old invoice and it showed the old factor information.  She
checked the factor file and found the new factor info was not there.

Since the server was backed up to tape and also backed up along with her
local workstation to an external USB drive, it is possible that the new
consulting group did a restore from the usb drive and never checked to see
what was being restored.

Richard

> -----Original Message-----
> From: filepro-list-bounces+rkreiss=verizon.net at lists.celestial.com
[mailto:filepro-
> list-bounces+rkreiss=verizon.net at lists.celestial.com] On Behalf Of Brian
K.
> White
> Sent: Wednesday, February 24, 2010 9:36 PM
> To: filepro-list at lists.celestial.com
> Subject: RE: Odd happening
> 
> On Wed, 2010-02-24 at 16:01 -0500, Richard Kreiss wrote:
> >
> > > -----Original Message-----
> > > From: Kenneth Brody [mailto:kenbrody at spamcop.net]
> > > Sent: Wednesday, February 24, 2010 3:40 PM
> > > To: rkreiss at gccconsulting.net
> > > Cc: filepro-list at lists.celestial.com
> > > Subject: Re: Odd happening
> > >
> > > On 2/24/2010 3:30 PM, Richard Kreiss wrote:
> > > > Have a client who sold his business.  On January 31st the system,
> > server,
> > > > workstations&  printers were moved to the new location.
> > > >
> > > > EDI orders were processed and the ASN's&  Invoices sent during the
> week
> > of
> > > > February 1st..
> > > >
> > > > Last week they went in to check on regular invoices, and to check on
edi
> > > > order details received from 2/1 thru 2/19 and found that they were
all
> > > > missing.
> > > [...]
> > >
> > > My first thought is that someone did a restore of the 31-Jan backup on
> > 20-Feb.
> > >
> > > Was anything noted missing during the 1-Feb through 19-Feb timeframe?
> > (eg:
> > > on the 18th, was the data still there?)
> > >
> > > --
> > > Kenneth Brody
> >
> > Ken
> >
> > Everything that was done after the 31st is missing,.  This includes
changes
> > to invoice forms showing the address.
> 
> What he _asked_ was, on Feb 2, or 3, or 18, or any of the days between
> Feb 1 to Feb 19, did anyone notice any data missing? Not what does
> anyone notice today. (anything mind you, not just these edi orders.)
> 
> Pretend like you are a programmer talking to another programmer.
> 
> I would add, is all data set back to the same point or just one file?
> How exactly is it being determined that the data is missing? Are you
> merely trusting some index or have you looked at records by record
> number and proven they're really not there?
> Have you looked for corrupt records or indexes? Rebuilt indexes?
> Did you by chance make a copy of the data from the server to a
> workstation on Jan30, or make a copy on the same server, and it got used
> on the new server instead of the correct dataset?
> 
> Did you do the move or someone who is not 100% familiar with filepro?
> Someone who doesn't really know filepro but just looks at the batch file
> under the icon could think they know more than they do and if there are
> multiple copies of the data around something like this could happen.
> 
> Also, since this is windows... Could that wonderful thing called system
> restore points have been invoked somehow?
> 
> --
> bkw
> 
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