Favorite remote support utilities

[Paul McNary]

Bob Rasmussen wrote:
> Hi all, new subject: What do you use to do remote desktop? What do you 
> like about it? What don't you like about it or others you have tried? 
> Please provide details such as what platforms you work on.
> 
> I have been using Webex (from Cisco) for a while. It always gets the job 
> done, but it is a little tedious to get it started on the customer's end. 
> They have to answer some preference questions about timezones, their 
> identity, and so forth. They have to install a small piece of code, but 
> that's generally true of these utilities. The big downside is a monthly 
> fee. All my support is from and to Windows-based PCs. I have recorded the 
> video of some support sessions, in order to refer back later. That's a 
> nice feature. I'm never trying to reach an unattended PC. I'm always doing 
> one-to-one, never one-to-many.
> 
> I hear a lot about GoToMeeting and GoToMyPC, but haven't tried them.
> 
> I was just reading about Mikogo (www.mikogo.com). Looks pretty nice, and 
> it's free.
> 
> What do you like?
> 
> Regards,
> ....Bob Rasmussen,   President,   Rasmussen Software, Inc.
> 
> personal e-mail: ras at anzio.com
>  company e-mail: rsi at anzio.com
>           voice: (US) 503-624-0360 (9:00-6:00 Pacific Time)
>             fax: (US) 503-624-0760
>             web: http://www.anzio.com
>  street address: Rasmussen Software, Inc.
>                  10240 SW Nimbus, Suite L9
>                  Portland, OR  97223  USA
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> 

I've been using "techinline" for 2 years for Windows support.
Has been extremely easy for clients to install the control
and they just tell you the a Client ID connection number
that is unique for each different session. No phone home
stuff going on.

Different pricing based on different uses, for me it
has figured out to be the least expensive option.

Paul McNary
pmcnary at cameron.net