Favorite remote support utilities

[Bruce Easton]

  On 8/31/10 10:28 AM, Bob Rasmussen wrote:
> Hi all, new subject: What do you use to do remote desktop? [..]
I've used gotomeeting, gotomypc with various clients.  Usually not a 
problem.  I do have one client where the gotomeeting on citrix and it 
just won't work from the mac.  We have a couple of clients that we 
connect to with logmein and i don't think i've ever had a problem using 
it - it was a huge improvement when they went from VPNs for their vendor 
support to logmein.

The windows remote desktop app on the mac seems to work fine, but I 
don't support very many people with that.

We have used Mikogo quite a bit recently with good success - especially 
for demoing stuff to each other when we are working at home.

The absolute worst method anymore for me is a VPN connection to this 
company that is some cisco partner.  I can gain access about 10% of the 
time (from either the mac or my win box).  And when I can get in, then 
sometimes another person at our office will have a lot of trouble.  We 
seem to spend whole days trying to support people who are using VPNs.

Bruce

Bruce Easton
STN, Inc.