NOW: paradigm shift

[Bill Campbell]

On Sun, Sep 23, 2007, Kenneth Brody wrote:
>Quoting GCC Consulting (Sun, 23 Sep 2007 22:03:05 -0400):
>[...]
>> The one truism I have learned over the years is that "time" is not valued by
>> some as much as a physical product.
>>
>> Now time is not just seconds/minutes ticking off on a clock.  Time is our
>> accumulated knowledge and our ability to apply that knowledge.
>>
>> You log into a client's system or arrive there to correct a problem.  You
>> take care of it with relative ease as you have seen the problem before or
>> are aware of how to correct the problem.  You render a bill for your
>> service.  Many times, your client really has no idea of what it took to
>> correct the problem.  He gets your bill and complains, "you were here for
>> only xxx, why is you bill so high?"
>[...]
>
>Itemized bill:
>
>     Hitting pipe with hammer:   $5
>     Knowing where to hit it:  $100

And related:

     When the customer has beaten upon you long enough, give him
     what he asks for, instead of what he needs.  This is very
     strong medicine, and is normally only required once.
	 -- The Consultant's Curse:

Bill
--
INTERNET:   bill at celestial.com  Bill Campbell; Celestial Software LLC
URL: http://www.celestial.com/  PO Box 820; 6641 E. Mercer Way
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Never chastise a Windows user...just smile at them kindly as you would a
disadvantaged child. WBM