NOW: paradigm shift

[Kenneth Brody]

Quoting GCC Consulting (Sun, 23 Sep 2007 22:03:05 -0400):
[...]
> The one truism I have learned over the years is that "time" is not valued by
> some as much as a physical product.
>
> Now time is not just seconds/minutes ticking off on a clock.  Time is our
> accumulated knowledge and our ability to apply that knowledge.
>
> You log into a client's system or arrive there to correct a problem.  You
> take care of it with relative ease as you have seen the problem before or
> are aware of how to correct the problem.  You render a bill for your
> service.  Many times, your client really has no idea of what it took to
> correct the problem.  He gets your bill and complains, "you were here for
> only xxx, why is you bill so high?"
[...]

Itemized bill:

     Hitting pipe with hammer:   $5
     Knowing where to hit it:  $100

-- 
KenBrody at BestWeb dot net        spamtrap: <g8ymh8uf001 at sneakemail.com>
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