High maintenance customer

[Tom Palmquist]

Laura,

I feel your pain. The only customer that screwed us out of
our fees was a lawyer. Because he owed us <1k$, we elected
not to get another attorney and sue. We chalked it up to
experience.

As you have stated, the best policy when dealing with sharks,
is to get a retainer up front. I also recommend work stoppage
when the retainer is used up. You always want to be ahead of them.

Using that logic, we haven't had any problems, with anyone, since.

Unfortunately, it's the few that dictate how we deal with the majority.


Regards

Tom Palmquist


Laura Brody stated the following on 11/26/2007 4:49 PM:
> Greetings all,
> 
>    I have just gotten a few business lessons from a high
> maintenance ex-customer. I thought that it would only be
> right to give everyone here a little heads-up about this
> guy. He is a lawyer (my first mistake), specializing in
> collections, (how ironic) located in NYC. His initials are
> G.L. If you choose to upgrade his filePro user count or
> write custom code, I would strongly suggest that you insist
> on payment upfront at all times or you too will learn the
> joys of working for free. If you choose to do work for him
> and want more details about my experience with him, contact
> me off list and I will give you an earful.
>