The future of filePro... one major one anyway!

[Bob Stockler]

Mark Luljak wrote (on Thu, May 17, 2007 at 02:59:33PM -0400):

| I'm going to try to tie this off.
| 
| Only Dennis Malen would say something like:
| > Please allow me to provide a further clarification for my email to John 
| > which should really need no clarification.
| 
| It did need clarification.

I agree.  I interpreted the:

  "We use Weblink ..."

to mean that he used Weblink to do what Reface does.  I Googled
for "weblink" on the Internet, but couldn't find any product that
seemed to do what Reface does, so I gave up.

Bob

| > John's initial email was extolling the virtues of reface and he supported 
| > that by the fact that Sound Ideas also was the vendor and creator of 
| > weblink. Those of you who use weblink will understand what a great product 
| > it is. In my email, I agreed with John and explained that I too felt that 
| > weblink was a great product.
| 
| I've actually looked at Weblink and parts of the demo.  Having done so, it
| entirely slipped my mind that Sound Ideas was behind that product as well.
| I was product-oriented, and specifically model-oriented.  Web-based versus
| whatever model Reface falls within are two wholly differing models.  I was
| not company-oriented--I rarely am.  Companies may put out 30 products and
| only one is of use to me.  I'm not necessarily going to get that connection
| between the two if it's left unstated, nor is everyone else.
| 
| Your statement was a flat, "We use weblink and its great!"
| 
| Zero context.  I've -looked- at that product myself and I wasn't drawing
| any connection between the two, seriously.  Nobody that didn't take time to
| look up Weblink (a seemingly unrelated product in a completely different
| genre/model--which people also wouldn't know since you gave no hint of what
| it does) and see that they were by the same vendor, would likely get that
| connection if they didn't already know they were both done by the same
| company.  I should have known, it slipped my mind, my error.  There's so
| much out there that unless I follow a company's offerings closely, I'm not
| going to draw a correlation like that a week or two out, probably--much
| less six months to a year.  There's simply too much out there to track
| who's producing what without looking it up unless you have a reason to.
| So yes, I feel a reminder would have been helpful to me, anyone else that
| didn't even know what Weblink was or why they should care, and to the
| clarity of your message.
| 
| Had your statement been, "We use Weblink, also by Sound Ideas, and it's
| great!" I honestly believe I'd have seen your point and not reacted at
| all--because then it all fits and you're supporting S.I. as well, and it
| all makes sense exactly as you portrayed it in this message.  It would have
| had context.
| 
| As a calm statement of observation with -no- animosity intended, large
| parts of why I feel it takes so long and so many posts for people to help
| you with your problems has traditionally been what I see as a lack of
| complete relevant information and context being presented, even when it's
| explicitly requested by another party.  People are having to guess what
| you mean because you don't provide enough salient information.  This is
| another perfect example of a lack of clarity, only in a non-technical
| thread.  Including at least a minimalistically complete context and set of
| relevant information will go a long way towards avoiding misunderstanding,
| incomprehension, and will help in getting your points across so that people
| can either help you more effectively and efficiently, or just understand
| what you're talking about in a case like this.  Take that observation at
| face value; it's an attempt to help you help yourself and everyone else in
| the long run.
| 
| Context is everything.
| 
| In this situation, you obviously did have a point, even if it was conveyed
| without sufficient context to be understood by all (including me).  Point
| acknowledged.  And now that I can see it, I now feel I owe you a public
| apology too.  I'm sorry I got heated with you.
| 
| mark->
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-- 
Bob Stockler +-+ bob at trebor.iglou.com +-+ http://members.iglou.com/trebor