OT: Novell

[Bill Campbell]

On Thu, Aug 10, 2006, Fairlight wrote:
>Oh, I shall come to hate Novell, I think.
>
>First time dealing with them for support.  Well, that's half-true.  I got
>as far as an hour and a half on the phone with them, the last hour of that
>spent on hold.  I finally ran out of time before an appointment.
>
>Their hold "radio" is in-house and lists how many in each queue.  I find it
>appalling that it took an hour with 3 people in the Linux queue and we were
>still sitting in it.
>
>And their plugging themselves while on hold...  Boy, they're -really-
>trying to ditch the stodgy old corporate image.  Bigtime.  The DJ sounded
>almost visibly uncomfortable talking about the new SLES 10 release, the ad
>text he was reading having punctuated every point of the product with,
>"That'll save you money!"
>
>No, you know what would save the owner money?  NOT KEEPING ME ON HOLD FOR
>AN HOUR!!!!  Resolving my issue promptly!!!
>
>This is a problem with something that SuSE 9.x and even OpenSuSE 10.x have
>no issues with.  It actually relates to their protecting the software, I
>think.  But it hasn't been an issue as long as I've run SuSE systems--until
>now, when we switch to the "big" commercial version that they pay quite a
>bit for.

Having problems geting the on-line updates working under SuSE 10.1?

The changes SuSE has made in yast2 and on-line updates are not intuitively
obvious, and to my mind, a step backwards.  This has been a back burner
project for me now for a couple of weeks which stopped last time because it
didn't want to work when running yast2 from a remote system.  It seems to
want the zen-updater to run in the KDE or Gnome desktop, and isn't happy
doing it remotely.

Bill
--
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