OT: internet phones

[Mike Schwartz (PC Support & Services, Appleton, WI)]

On Thu, April 20, 2006 14:20, Fairlight wrote:
> This public service announcement was brought to you by Mike Schwartz (PC
> Support & Services, Appleton, WI):
>>      My neighbors all told me their DSL was working great, but all they
>> do
>> is web browse and check their email, so they don't notice the little
>> glitches in the connection. For example, if I try to start a telnet
>> session or make a VPN connection or make an internet phone call, I
>> drop my connection anywhere from 2 to 15 times a day!
>
> You at the end of a cul-de-sac?  Could be nearing the edge of allowable
> distance (18500 feet, if memory serves).  You could also have more than
> (or
> close to) the allowable amount of internal phone cabling in your building
> after the NID (3000 feet).  You could have a phone device that isn't
> filtered.  Some people can get away with NO filters whatsoever and they
>
> mark->

     SBC has been working with me over the past year or so.  We've tried
everything we can think of.  They put in an "official" DSL filter box
outside and ran a separate (DSL only) line into my house.  They
switched my copper.  They even ran a new 18-pair line from my
backyard junction box up to my house.

    On my end, I've done everything they requested, including hooking an
old computer directly to the DSL without any router/firewall so they
could run diagnostics on it.  I even disconnected all my phone lines
for several hours while they ran these tests.

     Last Friday they replaced the entire electronics module where my
copper meets their fiber optic, which is about 5000 feet from my
house.  Over the weekend I had several glitches, but on Monday and
Tuesday, not a single glitch.  Maybe they have nailed the problem,
but I'm not holding my breath...

MIke