Printing nightmare

[Nancy Palmquist]

Harwyn Berens wrote:

> Hello all:
> I'm running fP 4.05 with 3 users and until recently was using a Oki Data 
> 1200 attached to my computer running  Windows XP Professional.  The Oki 
> puked and I installed a Brother 1440.  Things went pretty well until I 
> tried to hardcopy an inquiry screen with <H>.  Things went bad 
> quickly.   I lost the ability to print anything. Nothing.  Absolutely 
> nothing.  Couldn't even open "Printers and Faxes" under settings.
> 
> Got on the internet and went to the Brother site and downloaded a driver 
> specifically addressed to my problem (as I interpreted it).  Things went 
> ok for a couple of days.  I just tried to hardcopy several screens 
> because I've got to change them for a user.  Things went bad quickly.  
> Same thing.  I can't open "Printers and Faxes" and I can't print squat.  
> Nothing.  If I try to go through the "Printing Problem Resolver" or 
> whatever in Windows I get the message that Print spooler service isn't 
> running.   Somebody help.  I don't mind reloading the drivers again but 
> what's going on.
> 
> I called fP and asked for support and when I told her I'm running 4.05 I 
> thought I heard a snicker.  Probably not, I'm imagining a lot of 
> things.  She said the way to get support is to spring for $600 plus and 
> 30 days free support for an upgrade.   I don't think I need an upgrade, 
> I just need to know what the installation of the Brother 1440 did to fP 
> and my Windows XP stuff.

I think it might be helpful if you posted the information on the filePro 
Printer list:

Name  Type   Destination	Comment

in the printer maintenance.  I think it is a Windows issue, but if you 
are writing or directing the printing to write over a file or driver or 
something it could be something you did in filePro.

Just post anything related to how you set up the filePro printing.

Nancy

-- 
Nancy Palmquist 		MOS & filePro Training Available
Virtual Software Systems	Web Based Training and Consulting	
PHONE: (412) 835-9417		   Web site:  http://www.vss3.com