Proper bug reporting and support communication (Was Re: Why?)

[William Randall]

> It was something I was just playing with.  No biggie.  I have a
work-around.
> I was just mentioning it in case it was a bug and they wanted to fix it.
>
> George Simon (IT Department)

George,

Please supply fpsupport with the information regarding your issue.  The
people responsible for testing, duplicating  and documenting this can not do
anything without something in their hands directly from you.  It is the way
things work.  Our support team does not monitor this list and has no idea
that you think you have a problem.  It must come directly from you to them.
They will then correspond directly with you until they have duplicated it or
they have helped you solve it.  Then you can report back here.  Reporting it
here does not get a fix.  So far, no one here has duplicated your issue so
it is time to move it to the correct forum.  fpsupport at fptech.net  Please.

Thanks

Bill