Why?

[Fairlight]

When asked his whereabouts on Thu, Jul 01, 2004 at 03:09:54PM -0400,
George Simon took the fifth, drank it, and then slurred:
> purchased 15 years prior, but could now handle complex indexes.  Shortly
> thereafter that I discovered a bug, reported it to fp support, they
> duplicated it, gave it a bug report number.  Maybe you remember the postings
> on this list.  It has now been what, 9 or 10 months since then?  No one has
> contacted me.  Is the bug fixed?  Is there a new version available for
> download?  Maybe you know, but I don't.  So the last time I tried to help
> and followed all your (fp) rules, where did it get me?  Did it do me any
> good? Do I have a fix to the problem?  I'll bet you it still broken.
> 
> I've been using filePro for over 20 years now and this has ALWAYS been my
> experience with fp support, no matter who owned the company at the time.  I
> report something, send the files, explain the conditions that make the
> problem happen as best I can and it is like sending it to a black hole.
> Yes, I get an email telling me that they've received it but that is the last
> I hear about it.

Have you considered formally following up?  Perhaps even with a phone call?

A client of mine has fPCGI, and there was a -serious- security hole.  It
took a month plus to resolve because of -how- they wanted to resolve it
(and why...which reasons I respect), but it -was- resolved, and once I got
in direct contact with them, I was actually kept in the loop until it was
resolved.

> I know fp Technologies is a small company and your resources limited, but
> after a while, you get tired of banging your head against a wall.

I'm sure they know -exactly- how you feel, George.

mark->
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