exists command - resolution

[Dennis Malen]

Mark,

I must thank you publicly on the list for being as subtle as you were
without coming out and calling me inept when it comes to problem solving.

In this situation, I could not disagree.

I 'll try to be more explicit next time.

Thanks again, it was very nicely communicated.

Dennis Malen

----- Original Message ----- 
From: "Fairlight" <fairlite at fairlite.com>
To: <filepro-list at lists.celestial.com>
Sent: Tuesday, December 07, 2004 3:55 PM
Subject: Re: exists command - resolution


> You'll never BELIEVE what Dennis Malen said here...:
>
> > As usual, thanks to everyone for their help and to Ken who was becoming
> > very frustrated with me, which was evident by his responses.
>
> I'm not sure -anything- truly frustrates Ken.  :)  I don't think I've ever
> seen him truly perturbed in 11 years.
>
> The problem here was that you were reporting symptoms, rather than helping
> diagnose the underlying disease, if you care to think of it that way.
When
> someone asks "what doesn't work", you want to narrow it down as far as
> possible, to the most atomic operation to which you can trace a problem.
> "My header doesn't print," is a symptom, but the actual cause was more
> involved--and as you discovered, you were on the wrong track entirely for
> quite some time.
>
> He wasn't frustrated, I don't think.  He was trying to get you to closely
> examine -exactly- why your header wasn't printing (which it apparently
was,
> it was simply being overwritten).
>
> Detailed problem reporting borne of analytical observation helps.  I can
> pretty much guarantee you that a doctor can do much more for you if you
> describe a problem in the context of, "I get a sharp, intermittant tearing
> sort of pain right below my elbow--especially when I extend my arm,"
rather
> than saying, "My arm hurts."  You come in with the latter, most doctors
> will try to draw you out and narrow it down.  Ken was doing the same
thing,
> albeit subtly.
>
> mark->
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