OT: Keyboards (was: Re: 5.0.14 - freechain)

[Jay R. Ashworth]

----- Original Message -----
> From: "Richard Kreiss via Filepro-list" <filepro-list at lists.celestial.com>

> I have a client that us3ed to complain that the cursor would jump to the upper
> left field on the screen from the bottom.  I had to stand watching him add
> payments to see what was happening.  He was drumming his fingers on his desktop
> and would then hit the up arrow key.  I had to add code to the processing to
> make sure that the cursor did not jump to the wrong field. I blocked the arrow
> keys from doing anything when in that field and used @fd to make sure that if
> the previous field was the dummy field that the cursor returned to the starting
> field.

There's an old, standard story, from even further back in the day than me, 
about an IBM field circus engineer who was called out to a mainframe site 
because one user could only log in when sitting down, not when standing up.

He got there, and tested the terminal and keyboard, and didn't find anything
wrong, so he asked the user to show him.

The user sat down, and logged in, and everything worked fine.

Then he stood up, and could not log in... and the engineer figured it out
almost immediately.

Have you?

===

Someone had cleaned the keyboard on the 3270 mainframe terminal.  Thoroughly.

Took all the keytops off to get underneath.

Put two of them back on... swapped.  Two keys that were in the user's password,
and when he was sitting down... he touchtyped and didn't notice.  If he was
standing up he had to hunt and peck, and got the wrong keys.

Always watch the user do it.

Cheers,
-- jra
-- 
Jay R. Ashworth                  Baylink                       jra at baylink.com
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