Too many users

[Josh Reader]

Similarly to what I posted earlier, you can type

pkill -u filepro

and it will return all user's windows to the main menu and should release all licenses.  Obviously anyone in the middle of updating something would lose their work but I've done this after hours in order to add new fields, etc if there are still users logged into the system.

Josh

-----Original Message-----
From: Filepro-list <filepro-list-bounces+josh.reader=mercuryelectronics.com at lists.celestial.com> On Behalf Of James Flanagan via Filepro-list
Sent: Thursday, November 12, 2020 9:04 AM
To: scooter6 at gmail.com
Cc: filePro Mailing List <filepro-list at lists.celestial.com>
Subject: Re: Too many users

Scott, 

I have experienced a similar situation with filepro, on at least 3 different software platforms, over the years.  I have exhaustively tried to both understand and remedy this issue WITHOUT rebooting, and I will share the latest information I received from FPTech.

According to the developers, one possible cause of the phantom license issue is using kill command with the -9 argument.  This is incredibly unfortunate because as most unix admins know, most times, it is the “-9” switch that actually kills what you are trying to kill.

In the event that you want to reset the license count back to 0 (I am not aware of any function that will reset only some of the license count, so it is an all or nothing consideration), you need to get everyone off the system, and then run the following command:

ipcs -m | grep filepro

This will display the shared memory segments for filepro.  Use the ipcrm -m command to remove those shared segments, and your license count will be reset to 0.  That being said, depending upon time it takes to reboot your server hardware, by the time that you get everyone off of the system anyway, it may be more efficient to reboot.  But, now at least you can reset the license count without a reboot whenever necessary.  

Good luck, 


James Flanagan
Flantec.com <http://flantec.com/>

email:	James at Flantec.com <mailto:James at Flantec.com>
mobile:	760-458-8498
home: 	219-221-6219
text:		7604588498 at txt.att.net <mailto:7604588498 at txt.att.net>

Skype:	Flantec
ichat:	James at Flantec.com <mailto:James at Flantec.com>	

home:	1901 Cidermill Road
		Michigan City, IN 46360



> On Nov 11, 2020, at 3:03 PM, scooter6--- via Filepro-list <filepro-list at lists.celestial.com> wrote:
> 
> As with many companies, we have a ton of our staff working remotely.
> They access our network via OpenVPN and work as normal via putty We 
> have CentOS 7 and fP 5.6.10R4 Internally, in the office, ssh times out 
> in 10 minutes, but it kills the session entirely (at least through 
> past years experience, we've never encountered this will staff working 
> here at the office) But over OpenVPN, it has 10 minute timeout built 
> in to the config but it doesn't kill their putty session.
> I monitor every now and then and kill them when I see this However, 
> this appears to be causing a problem where we get 'too many users'
> error
> We have 95 user license, and I know that doesn't mean 95 'users' - 
> it's occurrences of rclerk, etc But we keep getting this error 
> occassionally and when I got it, I looked and we had combined, a total 
> of 47 instances of rclerk, rreport etc running
> 
> The only solution is to reboot the server.
> 
> Is there a way, either in fP or in OpenVPN, where I can make sure it 
> fully kills their session and we can stop getting this 'too many users' error?
> 
> Thanks
> Scott
> PDM
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