Printer issue - new

[Richard Kreiss]

Filepro 5.0

 

Client installed a new "server" named data1 running Windows 10 Pro with an
HP Printer attached using a USB port labeled virtual porter port for USB.
Printer name is: HP Officejet Pro 8100

 

This printer is connected to "server" data1.  In filePro's  printer
maintenance this printer is named HP-8100 and the destination is win: HP
Officejet Pro 8100. This printer is set to the default printer. I can print
from data1 but not any of the other computer.  Any suggestions as to why
this issue occurs.  If someone tries to print an output they get a filePro
error and then an 1801 error message which means that the print job is
having issues with the windows defender firewall.  

 

I created an new incoming rule called printers opening the ports that the
printers are using.  Should I also create an outgoing rule.  No I have not
had my client's test the new firewall rule yet.  I have not run into this
issue previously.  

 

I am accessing the new "server" data1 using GoToMyPC and have not had a
difficulty creating outputs.

 

I did not set up this server or configure the other computers for access.

 

filePro is installed in the folder appl which is mapped as drive L.  The
startup file is:

 

echo off

rem Run levy Goldbery & stettner program

rem Richard Kreiss 03/03/2010

set PFDSK=L

set PFDATA=L:

set PFPROG=L:\appl

set PFDIR=\appl

set PFGLOB=

set PFCONFIG=

set PFKeyTab=DOS

set PFTMP=C:\temp

set PATH=%PFPROG%\fp;%path%

%pfprog%\fp\p lg_menu

 

Any suggestions as to why filePro is not finding the printer?

 

I may have to have this client upgrade to version 6 and create PDF's for
printing if all else fails.

 

Richard Kreiss

GCC Consulting

 

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