Print issue with 5.0.15

[Richard Kreiss]

One of my clients called today with an odd print issue.  He print a contract form which up until this afternoon printed properly.

When he went to print out a contract form the type was much lighter than previously.  Nothing had changed on the form or the print driver.

I even added a print code to print to use the 99 - New Times Roman  font (Primary) and 81 Black text (new code was 111 %99 %81  This had no effect on the output.

I updated both his windows 7 64 bit and the print driver for his HP 940 multi-function inkjet printer. And yes, I checked the ink levels for his ink cartridges.  I ran the clean cartridges option as my client had 3 times before.

Any suggestions as to what to look for would be greatly appreciated.


Richard Kreiss
GCC Consulting


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