Help on Printer problem

[Richard Hane]

OK this problem has me hitting my head on the desk.
Printer model HP402DN.Here is the definition as it appears in filePro:maryhp, hp-2100, win:maryhp, Mary's deskI have verified that the share name is maryhp; which is the same with the old printer which the new printer replaces. I have also verified that in windows programs (ie. Word & Excel) the printer name is listed as maryhp.
All programs print correctly except filePro which does nothing.  
Anyone have an idea what the problem is?
Thanks, Rick Hane
Below are the drivers that were installed.Basic drivers:HP LJ Pro M402-M403 n, m, dn, dne Printer PCL 6 v3 Print Driver SolutionHP LJ Pro M402-M403 n, m, dn, dne Printer v3 PCL 6 Print Driver (no installer)
 

    On Thursday, July 19, 2018 11:27 AM, Richard Hane via Filepro-list <filepro-list at lists.celestial.com> wrote:
 

 Hi Nancy,
We do use the win:printername format.  You maybe correct.  I'll check to see what they named them in windows as.
Thank you,Rick
 

    On Thursday, July 19, 2018 10:40 AM, Nancy Palmquist via Filepro-list <filepro-list at lists.celestial.com> wrote:
 

 Rick,

All printers are not created equal.  Remember you need a printer that 
speaks PCL or you need software like PrintWizard that can translate PCL 
to a Graphic for the stupid Windows printers.

If you know your printer speaks PCL directly, then as others suggested 
you might need to run appropriate installation steps to properly connect 
the printers to your network with the right drivers.

Then renaming them on the computer to match your replaced printer names 
so that to filePro they look like the same printer would make the 
connection to filepro work.  Of course, that assumes you used the 
WIN:HPwhateverprinter as a way to connect to the printer.  If you used a 
network path name or LPT1 or something like that other things might need 
to happen.

My preferred method is the WIN:[Windows Printer Name exactly] method 
because then the print job is sent to windows and windows is responsible 
for moving the job to the printer using the windows established 
location.  This has always seemed much easier to manage than the other 
methods.

Nancy


On 7/19/2018 9:53 AM, Richard Hane via Filepro-list wrote:
> Good morning list,
>
> Although I have been retired for over 3 years, I still get calls on filePro issues. And now a new one.
>
> We have fpodbc 5.0.13, 16 user network version a Windows network.  We have about 9 printers on the system all HPs.  Most of these are HP-P1606dn.  We use fp printer definition HP-2100.  This has worked for over 15 years.
>
> For some reason they decided to replace 2 of those printers with HP402DN.  All they did was unplug the old printers and plug in the new ones.  Now they get no response on the new printers.  I don't believe they get any error messages from fp or windows either.
>
> Is there another printer type we should be using in filepro?  Anyone other suggestions welcome.
>
> Thank you in advance,
> Rick Hane
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-- 
Nancy Palmquist        MOS & filePro Training Available
Virtual Software Systems    Web Based Training and Consulting
PHONE: (412) 835-9417          Web site:  http://www.vss3.com

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