Printing issue

[Richard Kreiss]

I have been contacted by a client with an odd printing issue.

He purchased a Canon Image Class Laser LBP151dw a few month ago to replace an HP LaserJet that stopped working. This printer was connected to his system and filePro printed with no problems up until about 2 weeks ago.  He can print to this printer from all the other programs on his computer but not filePro.

His new computer is running Window 10

FilePro 5.0

I am at a loose to understand how filePro ever printed to this printer as the printer language is UFRII lt (host based) or PCL6.

Any suggestion as to what I might be looking for.

He has TeamViewer installed but when I try to connect, I am being advised that TeamViewer is not running on his computer although I have been advised it is.  Once I can get onto his system , I may have a better idea of what is going on.

Richard Kreiss

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