5.8.XX.08 filePro update

[Jay R. Ashworth]

----- Original Message -----
> From: "Bill Randall via Filepro-list" <filepro-list at lists.celestial.com>

> We are pleased to announce a 5.8.XX.08 revision update to our current release.

Assuming that's supposed to be 5.8.08.xx, since the other way doesn't make much
sense?

> Please remember to update your system as support will not assist with issues
> prior to the .08 revision update.  Make sure you are running the most current
> version before contacting support as your issue may have already been addressed
> in a newer revision release.

Really?

<impersonation target="Fairlight">
I was hoping I wouldn't have to explain the "you sell a tool; we don't work for you,
you work for us" thing *again*.

I have done tech support from both sides of the phone for 30 years, and yes, I understand
that that approach makes *your* job easier.  But I don't select tools to make the
vendor's job easier, I select them to make *my* job easier.  If I have an end user
running my code, and a problem pops up, they're not going to pay my labor to 
update their install, just so I can get support on it.  And that's not even speaking
about what other things the upgrade might break.  I don't do gratuitous upgrades.

It's simply a non-starter.

There's a strict limit to the amount of pain you can inflict on people just because they 
are hundreds of thousands of lines of code into your legacy tool, before it's a better
business proposition for them to just jump.  Is this it?  Who knows.

> Please let us know if you have any questions.

"Why?"

I'm just at the decision point in my life right now as to whether I jump back
in the Filepro lake on a project with one of my longtime general contractors.
I come back over to the list to query about using revision control with fP,
and I find *that* delightful little bit.

I am not a salmon; I decline to volunteer to swim upstream just to get my
work done.  Especially with something with so much leverage as a basic 
programming toolset.

Cheers,
-- jra
-- 
Jay R. Ashworth                  Baylink                       jra at baylink.com
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