FW: Windows 7 compatibility issue

[Walter D Vaughan Jr]

-----Original Message-----
From: filepro-list-bounces+wvaughan=steelerubber.com at lists.celestial.com
[mailto:filepro-list-bounces+wvaughan=steelerubber.com at lists.celestial.com]
On Behalf Of Kenneth Brody
Sent: Wednesday, September 04, 2013 10:31 AM
To: dcoleman at dgcreact.com
Cc: filepro-list at lists.celestial.com
Subject: Re: Windows 7 compatibility issue

On 9/3/2013 2:36 PM, Coleman, Don wrote:
> Long-time client with relatively new fP user suddenly cannot start her 
> fP application.  When starting either my app. directly or even P.EXE, 
> Windows 7 issues the following error:
>
> "This program or feature cannot start or run due to incompatibility 
> with 64-bit versions of Windows"
>
> I configured this work station for fP myself last year when it was 
> replaced by their I.T. vendor (formerly an XP machine).  It has run fP 
> w/o issue until today.  Client is not aware of any changes made to 
> this machine since she last used her fP application (this past 
> Friday).  Any idea what may have changed or been changed to suddenly 
> cause this?  To avoid possible changes made to the shortcut, I had her 
> try starting the fP app. directly from her network drive (bypassing 
> the shortcut) and starting P.EXE directly, both now cause the 
> incompatibility error.  At the moment I cannot confirm the version of 
> fP since I cannot start fP, but know it is either v4.8 or v5.0 because 
> I use the PFPOSTPRINT feature in conjunction with PrintWizard.

Is there more to that message?

If you are trying to run an ancient MS-DOS version of p.exe for some reason
(still supported by 32-bit Windows, but not supported by 64-bit Windows),
then you would get a popup with something like this:

==========

---------------------------
Unsupported 16-Bit Application
---------------------------
The program or feature "\??\c:\appl\fp.old\P.EXE" cannot start or run due to
incompatibity with 64-bit versions of Windows. Please contact the software
vendor to ask if a 64-bit Windows compatible version is available.

---------------------------
OK
---------------------------

==========

Now, as to why it would have worked and now doesn't, perhaps you have two
copies of p.exe on your system, and something changed to cause Windows to
now run the "wrong" version.  I have heard of some anti-virus programs
picking up p.exe as "infected" for some reason, and silently
deleting/quarantining it.


--
Kenneth Brody
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