error msg

[Richard Kreiss]

Next time this occurs, I'll log onto his system and get the screen shot. 

Thanks Ken. 

Richard
Sent from my iPhone

On Jul 31, 2012, at 10:22 AM, Kenneth Brody <kenbrody at spamcop.net> wrote:

> On 7/30/2012 10:31 PM, GCC Consulting wrote:
>> I received the following from a client:
>> 
>> Having a problem.  Trying to enter a new BUYER/SELLER remotely.  I put
>> everything in and it says "failure at cursor 51212"
>> What should I do?
>> 
>> He is using GoToMyPC to access his windows7 computer running filepro 5.0.10.
>> 
>> He has been using remote access for more than 7 years without ever getting
>> this error message.
>> 
>> I don't know if this a filePro error message or a Windows message.
>> 
>> He emailed me later in the afternoon advising that after 3 tries he was able
>> to enter the new information.
>> 
>> I still would like to know what that message indicated.
> 
> I can tell you it's not a filePro message.
> 
> In this case, it might be useful to see an actual screenshot, with the error 
> message on it, to see if there's any indication as to where it's coming from.
> 
> -- 
> Kenneth Brody
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