Odd licensing problem

[Richard Kreiss]

Richard
Sent from my iPhone

On Feb 20, 2012, at 3:22 PM, Kenneth Brody <kenbrody at spamcop.net> wrote:

> On 2/20/2012 11:54 AM, GCC Consulting wrote:
> [...]
>> When I initially got the license I wanted to tie it to the array volume
>> serial # 7E66-1AF5.  After the download and install  of this license, the
>> license manager would not start.  I checked the log file and found that the
>> serial number was being read as 7E991AF5.
>> 
>> Does anyone have any idea why the 66 would be read as 99?
> [...]
> 
> Because someone mistyped it?
> 
> What do you mean by "the serial number was being read"?
When looking at the log with debug active, the volume serial number in the log was 7e991af5. No dashes. I assumed that the service is comparing the license serial number to one it read off the drive. The value was indicated as a mismatch (not the logs words).  I checked the licinfo app and it had the serial # with 66 not 99. 

If you want I can send you the screen grab of the serial numbers 

Richard


> 
> -- 
> Kenneth Brody
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