Annual Reminder: How To Ask For Help

[Richard Kreiss]

Richard
Sent from my iPhone

On May 29, 2011, at 11:48 PM, Kenneth Brody <kenbrody at spamcop.net> wrote:

> On 5/27/2011 5:31 PM, Richard Kreiss wrote:
> [...]
>> I am sure you have had clients call about an error message and when you ask
>> what it says, they tell you they pressed<enter>  and didn't write it down
>> and don't remember.
> 
> That's one of the reasons for PFERRKEY.  No, it won't stop users from skipping past the error, but it usually slows them down a bit, at least. (It was designed to prevent users from accidentally continuing past by pressing Enter w/o thinking about it.)
> 
>> I had one client who kept copious records about support calls.  She would
>> write down her question on a page in a notebook; she would then write down
>> the solution to the problem.  She always checked her book before calling me
>> with a problem.
>> 
>>  She also printed out those error messages which she could and would write
>> down what she was doing prior to the message coming up.  In fact she did
>> this for any error message.  It made it easier to duplicate the problem
>> creating the error.
>> 
>> Wish all clients were like that.
> 
> Did she get a "good client" discount?  Or, at least, an entry in Ripley's?
> 
My client benefited from her diligence in my having to spend less time correcting any problems. Many of the problems didn't have anything to do with filePro but other programs they used. 

Too bad she left soon after getting married. I would have nominated her for an award. 

Richard




> [...]
> 
> -- 
> Kenneth Brody