Annual Reminder: How To Ask For Help

[Nancy Palmquist]

My favorite bug report is the following statement:

"A filepro error has occurred"

For some reason, the reporter never thinks anything else on the screen 
is important or helpful.

Nancy

On 5/26/2011 4:33 PM, Bob Rasmussen wrote:
> On Thu, 26 May 2011, Kenneth Brody wrote:
>
>> ...
>>> http://www.chiark.greenend.org.uk/~sgtatham/bugs.html
>>>
>>> This one is called "How to report bugs effectively", and it's by Simon
>>> Tatham whom some of you will recognize -- all right, all right; let's not
>>> always see the same hands -- as the author of the PuTTY terminal emulator.
> Simon touches indirectly on a favorite point of mine, which I summarize
> thus: "You are not allowed to use the words 'something like' when
> reporting an error message" :-)
>
> Regards,
> ....Bob Rasmussen,   President,   Rasmussen Software, Inc.
>
> personal e-mail: ras at anzio.com
>   company e-mail: rsi at anzio.com
>            voice: (US) 503-624-0360 (9:00-6:00 Pacific Time)
>              fax: (US) 503-624-0760
>              web: http://www.anzio.com
>   street address: Rasmussen Software, Inc.
>                   10240 SW Nimbus, Suite L9
>                   Portland, OR  97223  USA
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-- 
Nancy Palmquist         MOS&  filePro Training Available
Virtual Software Systems    Web Based Training and Consulting
PHONE: (412) 835-9417           Web site:  http://www.vss3.com