Help - our system (fp) just went down

[Kenneth Brody]

On 1/27/2011 11:29 AM, Chris Sellitto wrote:
> On 1/26/2011 5:31 PM, Richard Hane wrote:
[...]
> For those that mentioned antivirus software, you might be on the right track.
> We use Kaspersky which is very good but tends to try and take over a system it
> is on.  I know I had to add rclerk abd rreport to their safe programs list.  If
> you didn't the system would just drag.  This isn't an fp situation as I had to
> do the same thing for Excel.
>
> Again thanks to all who responded so quickly.
>
> Rick Hane
>
> -------------------------------------------------------------------
>
> Rick,
>
> Yes, I would say with almost 100% certainty, that it is your antivirus software.
> we had a similar issue with a few of our field reps missing the P.EXE file from
> the root of their hard drive.  I couldn't figure it out until I logged on remotely
> to one of their laptops, and noticed an antivirus program that was not installed
> by our company.  It was viewing it as a threat, and the action it was taking was to
> delete it.  We restored the P.EXE file, uninstalled the antivirus, and resolved our issues.
>
> Chris Sellitto

First, can people using programs such as Outlook _please_ configure them to 
correctly quote messages?  I was beginning to wonder why I was seeing Rick's 
improperly-quoted reply again, when I realized that Chris was replying to 
it, also improperly quoted.

Next, if you do have an antivirus program which claims that p.exe was a 
"threat" somehow please check the AV program as to what it thought the 
"threat" was?  And let fpsupport know what AV program you are using, and the 
details of the "threat" that it thought it saw.  And, finally, contact the 
AV vendor to report a "False positive".  (Unless, that is, you really did 
somehow get an infected p.exe, in which case you need to find out how it got 
infected.)

-- 
Kenneth Brody