Help - our system (fp) just went down

[Richard Kreiss]

I have gone to installing filepro on windows systems in a manner similar to
a *nix installation.  I install in \appl.

This avoids some of the problems associated with having an executable file
in the root directory that an AV program does not know.

I have found that configuring the AV program to not check filepro programs
is a must.

One other performance inhibitor is using UNC as environmental variables when
not necessary.  You can test this on your own system by creating to start-up
files, one using standard variables and the other UNC.


Richard Kreiss
GCC Consulting
rkreiss at gccconsulting.net
  



> -----Original Message-----
> From: filepro-list-bounces+rkreiss=verizon.net at lists.celestial.com
> [mailto:filepro-list-bounces+rkreiss=verizon.net at lists.celestial.com] On
> Behalf Of Chris Sellitto
> Sent: Thursday, January 27, 2011 11:30 AM
> To: filepro-list at lists.celestial.com
> Subject: RE: Help - our system (fp) just went down
> 
> On 1/26/2011 5:31 PM, Richard Hane wrote:
> > Thanks Mark,
> >
> > P.exe was missing.  I wish I knew who or what deleted it.  However, I
> > went to one of my nightly backuos and was able to restore. Now all is
> working again.
> [...]
> 
> Which begs the question "what else was deleted?"
> 
> If possible, compare a list of files from the backup to the ones on the
system,
> and see if anything else went AWOL.
> 
> -- Kenneth Brody
> 
> Thanks Ken,
> 
> That's a very good idea I had not thought of and will look at later today.
> 
> For those that mentioned antivirus software, you might be on the right
track.
> We use Kaspersky which is very good but tends to try and take over a
system
> it is on.  I know I had to add rclerk abd rreport to their safe programs
list.  If
> you didn't the system would just drag.  This isn't an fp situation as I
had to do
> the same thing for Excel.
> 
> Again thanks to all who responded so quickly.
> 
> Rick Hane
> 
> -------------------------------------------------------------------
> 
> Rick,
> 
> Yes, I would say with almost 100% certainty, that it is your antivirus
software.
> we had a similar issue with a few of our field reps missing the P.EXE file
from
> the root of their hard drive.  I couldn't figure it out until I logged on
remotely
> to one of their laptops, and noticed an antivirus program that was not
> installed by our company.  It was viewing it as a threat, and the action
it was
> taking was to delete it.  We restored the P.EXE file, uninstalled the
antivirus,
> and resolved our issues.
> 
> Chris Sellitto
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