Memory Error Issue - Need some ideas I am fresh out

[Nancy Palmquist]

We are installing a big update for FastEMC and so far one customer has 
this issue.

After saving a claim (record) it runs a CALL table to validate the 
data.  Same for everyone.

On this customer it crashes every time it hits the CALL table.

If I have them call a different table first by running another option on 
the claim, then the Validation CALL table works without the memory 
error.  And on each claim after that it continues to work without 
incident for new and updated claim records as long as they do not leave 
rclerk.

This same solution - does not work on a client just the server.

Windows system with 1 gig+ of memory and 256 gig of drive space.  It is 
Windows XP SP3.  Filepro version 5.0.14 running rclerk and rreport.

*Things I have tried*
I put a small call table into the programming before the validation call 
but that did not seem to fix it.
Checked the TOK size variables - all set as they are for my testing and 
my other customers.
Checked EDITS - it is good.
made sure PFCMARK was set correctly.
ReTOKENIZED all tables - since other people have installed these same 
files without issue - I think that is unlikely the cause.
Rebuilt all indexes to make sure any date indexes were functioning 
correctly - that has thrown memory errors in the past.
Made a copy of the entire setup to make sure we were not having an IO 
issue with any files.  Obviously a corrupt file would be copied corrupt 
but it was something.
Copied file does the same behavior.
Installed all current patches to my programming.  -   Might want to 
reinstall the entire thing maybe - might be an idea.

Any suggestions would be greatly appreciated.  I hate to leave them 
crippled but at least they can add some claims and get paid.  Any 
insight into why this worked, might give me something I can try to 
stabilize their system.

I am thinking remove all indexes and rebuild - during the installation 
of the upgrade that was done, but after all this testing might be good 
to do again.  I have my doubts that that is my problem.

HELP
Nancy

-- 
Nancy Palmquist         MOS&  filePro Training Available
Virtual Software Systems    Web Based Training and Consulting
PHONE: (412) 835-9417           Web site:  http://www.vss3.com

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