Favorite remote support utilities -- RE: Filepro-list Digest, Vol 79, Issue 47

[Steve Parker]

Message: 6
Date: Tue, 31 Aug 2010 10:15:55 -0700
From: John Sica <john at chrismanncomputer.com>
Subject: Re: Favorite remote support utilities
To: Bob Rasmussen <ras at anzio.com>
Cc: filePro Mailing List <Filepro-list at lists.celestial.com>
Message-ID: <4C7D38CB.90307 at chrismanncomputer.com>
Content-Type: text/plain; charset=us-ascii; format=flowed

>I used to use Crossloop (free) but it was hard to get challenged people 
>to log in properly to start using it. I switched to showmypc.com (free) 
>for the last couple of years now. I just direct them to the site, they 
>download the app or just run it and they give me the password. I 
>sometimes get knocked off due to the UAC, but can get logged back in 
>using the same password.
>
>showmypc.com is great. I could make a living doing remote support on 
>windows PCs using this. I can't get into safe mode though. I don't know 
>what package would support that anyway.
>
>I use radmin or VNC on pcs where I have control of their network, but 
>when I don't, I use showmypc.
>
>Someone used gotoassist (sp) to help me one time and the client is still 
>asking me to update it every day, until I removed it.
>
>Thanks,

>John

I have been using GotoAssist (GotoAssist.com) for a few years now for
clients not on one of our firewalls who needs remote support.

It IS NOT free, but not terribly expensive either. Unlike many I have tried,
including VNC, it is very responsive and even when a connection starts to
fail, it merely times out, hangs on, and rarely drops the connection,
resuming once the "noisy" line starts working again.

And it does support easy reboots and reboots to "safe" mode!!

Steve Parker
ABC Computing Services