OT:Dell computers

[Richard Kreiss]

Headline: Civil Lawsuit over faulty computers highlights the decline in
Dell's Reputation.

 

For those who didn't see the article in the NY Times, it appears that from
2003 - 2005 Dell shipped approximately 11.8 million faulty computers
(Opti-plex).

 

The problem was faulty capacitors which would leak causing the motherboard
to crack and fail.  

 

Dell support told one university in Austin Texas that the problem was that
the math problems they were running were taxing computers causing them to
break down.  Dell employees were told to say anything but the truth about
the problem.

 

It appears that HP and some other manufacturers had similar problems early
in 2003 but corrected the problem.  Dell on the other hand kept getting
supplies from the same supplier.

 

The "funny" thing is that the Law Office defending then against the civil
lawsuit, had the bad computers from Dell.

 

Reading this article is a leason in how not to run a company.

 

Richard Kreiss

GCC Consulting

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