Favorite remote support utilities

[Larry Hoover]

RealVNC is great if you can get to the remote router and redirect ports 
to certain PCs.  It's free, works perfectly and takes one minute to 
download and set up.

-Larry Hoover

Bob Rasmussen wrote:
> Hi all, new subject: What do you use to do remote desktop? What do you 
> like about it? What don't you like about it or others you have tried? 
> Please provide details such as what platforms you work on.
> 
> I have been using Webex (from Cisco) for a while. It always gets the job 
> done, but it is a little tedious to get it started on the customer's end. 
> They have to answer some preference questions about timezones, their 
> identity, and so forth. They have to install a small piece of code, but 
> that's generally true of these utilities. The big downside is a monthly 
> fee. All my support is from and to Windows-based PCs. I have recorded the 
> video of some support sessions, in order to refer back later. That's a 
> nice feature. I'm never trying to reach an unattended PC. I'm always doing 
> one-to-one, never one-to-many.
> 
> I hear a lot about GoToMeeting and GoToMyPC, but haven't tried them.
> 
> I was just reading about Mikogo (www.mikogo.com). Looks pretty nice, and 
> it's free.
> 
> What do you like?
> 
> Regards,
> ....Bob Rasmussen,   President,   Rasmussen Software, Inc.
> 
> personal e-mail: ras at anzio.com
>  company e-mail: rsi at anzio.com
>           voice: (US) 503-624-0360 (9:00-6:00 Pacific Time)
>             fax: (US) 503-624-0760
>             web: http://www.anzio.com
>  street address: Rasmussen Software, Inc.
>                  10240 SW Nimbus, Suite L9
>                  Portland, OR  97223  USA
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