Favorite remote support utilities

[John Sica]

I used to use Crossloop (free) but it was hard to get challenged people 
to log in properly to start using it. I switched to showmypc.com (free) 
for the last couple of years now. I just direct them to the site, they 
download the app or just run it and they give me the password. I 
sometimes get knocked off due to the UAC, but can get logged back in 
using the same password.

showmypc.com is great. I could make a living doing remote support on 
windows PCs using this. I can't get into safe mode though. I don't know 
what package would support that anyway.

I use radmin or VNC on pcs where I have control of their network, but 
when I don't, I use showmypc.

Someone used gotoassist (sp) to help me one time and the client is still 
asking me to update it every day, until I removed it.

Thanks,

John




Bob Rasmussen wrote:
> Hi all, new subject: What do you use to do remote desktop? What do you 
> like about it? What don't you like about it or others you have tried? 
> Please provide details such as what platforms you work on.
>
> I have been using Webex (from Cisco) for a while. It always gets the job 
> done, but it is a little tedious to get it started on the customer's end. 
> They have to answer some preference questions about timezones, their 
> identity, and so forth. They have to install a small piece of code, but 
> that's generally true of these utilities. The big downside is a monthly 
> fee. All my support is from and to Windows-based PCs. I have recorded the 
> video of some support sessions, in order to refer back later. That's a 
> nice feature. I'm never trying to reach an unattended PC. I'm always doing 
> one-to-one, never one-to-many.
>
> I hear a lot about GoToMeeting and GoToMyPC, but haven't tried them.
>
> I was just reading about Mikogo (www.mikogo.com). Looks pretty nice, and 
> it's free.
>
> What do you like?
>
> Regards,
> ....Bob Rasmussen,   President,   Rasmussen Software, Inc.
>
> personal e-mail: ras at anzio.com
>  company e-mail: rsi at anzio.com
>           voice: (US) 503-624-0360 (9:00-6:00 Pacific Time)
>             fax: (US) 503-624-0760
>             web: http://www.anzio.com
>  street address: Rasmussen Software, Inc.
>                  10240 SW Nimbus, Suite L9
>                  Portland, OR  97223  USA
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